Frequently Asked Questions

It is a cloud services platform managed by systems engineering experts. We integrate leading tools like Nextcloud (files), Zimbra (email) and OVHcloud's global infrastructure to offer you a secure ecosystem where you can work, store and collaborate without relying on generic foreign services.

Absolutely. We use bank-grade encryption protocols and two-factor authentication (2FA). Additionally, being backed by OVH data centers, we have physical redundancy and DDoS protection at the infrastructure level.

Yes. As a scalable platform, you can upgrade at any time without losing your data or experiencing service interruptions. You only pay the proportional difference.

We understand connectivity challenges. We offer a grace period, but after 30 days of default, the system suspends access to protect infrastructure integrity. We will always notify you in advance by email and WhatsApp.

We have a ticket system and an AI Help Center available 24/7 for quick questions. For critical cases, our technical team (human) intervenes directly to ensure your operation doesn't stop.

Yes. We have optimized our Nextcloud instances so that file handling is efficient even on asymmetric connections. Additionally, mobile access allows you to manage your emails and files from 4G/5G networks without problems.

Yes. As a registered sole proprietorship (NUBETIC by José García / RIF V-18354696), we issue invoices in compliance with current tax regulations in Venezuela.

For your convenience, we accept transfers in Bolivares (BCV rate), Zelle, PayPal and cryptocurrencies (USDT).